FAQs
How do I reach you?
The quickest way is WhatsApp or telephone. Email and social media may take a couple of days.
How quickly do you reply?
By WhatsApp, in under an hour. By email or social media, it can take a couple of days.
May I call with questions?
Of course. Call or message us on WhatsApp before booking and we will help with whatever you need.
How do I book?
Here on our site or by WhatsApp; reserved with a 50% deposit, with the balance due 30 days before arrival.
How and in what currency do I pay?
Rates are in US dollars and charged in pesos at Banamex's selling exchange rate. We accept bank transfer and debit and credit cards.
What is the cancellation policy?
A full refund within the first 48 hours of booking; thereafter deposits are non-refundable, though you may change your dates with at least one month's notice, to dates of a comparable rate.